Director of Computer Hardware Engineering


Fredy is our support.

With more than 30 years of experience as a human help desk, Fredy is technical support on steroids. He can build and manage any hardware and, as director of hardware engineering, ensures our network infrastructure is fully supported.

His job is to support, install, manage and troubleshoot any servers, computers, switches, routers, firewalls, printers, scanners and, yes, even IP phones as well as maintain and repair all IT equipment. He resolves our technical issues quickly and efficiently, often identifying ways to improve the systems. He also creates and maintains all documentation and inventory of equipment, software and licenses. An expert service provider, he can rectify any wireless network connectivity, performance and access issues like it was the back of his hand.

Fredy has a Bachelor of Science in Engineering from the Federal University of Lavras in Brazil, earned in 1985. He got his System Analysis certification at FECAP in Sao Paulo in 1996 and his Technology Computer Networks certification at Lavras in 2008. Before joining the team, he worked at a outsourced service provider and a respected publishing house whom he helped usher into the 21st Century.

Fredy is CompTIA A+ certified, CompTIA Network+ certified, CCNA, MCP, MCTS and MCSA certified.

He lives to improve connectivity.

Fredy speaks English and Portuguese and enjoys ecotourism and backpacking. He is married and lives in Sunrise, FL, where he and his wife volunteer for their church and community organizations.